Friday, October 7, 2022

Understanding the dynamics of office violence can enhance worker well being and security

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Workplace violence is a pervasive downside with super prices for people, organizations, and society. A brand new examine printed this week within the Proceedings of the National Academy of Sciences (PNAS) focuses on convenience-store robberies, some of the widespread types of office violence, and finds that robbers are considerably extra prone to injure staff who’re current on the gross sales flooring somewhat than behind the money register when a theft begins. But business normal security coaching practices encourage staff to get out from behind the register for his or her security.

“Unlike past studies, we used video of convenience-store robberies to examine why and when injuries during robberies occur,” says co-author Katherine DeCelles, a professor of organizational behavioral and human useful resource administration on the University of Toronto’s Rotman School of Management, who maintain a cross-appointment to the University’s Center for Criminology and Sociolegal Studies.

“We suggest that an understanding of the interactive dynamics of workplace violence and emphasize the critical need to verify that common practices for organizations are evidence based for employee health and safety.”

Prof. DeCelles and her colleagues first examined 196 surveillance movies and archival knowledge of comfort retailer robberies collected over a four-year interval. The outcomes confirmed a major correlation between worker location firstly of the theft and damage, with decrease danger of damage if staff have been behind the register when the theft started than in the event that they have been on the gross sales flooring.

Follow-up research involving 648 folks, together with each previously incarcerated people and retail clerks, discovered that when offered with theft onset situations, greater than 81% of contributors anticipated staff to be behind the register and anticipated considerably extra violence through the theft if the worker was on the gross sales flooring somewhat than behind the register.

Finally, the authors performed a three-year longitudinal discipline examine with revised security protocols that offered a behavioral script to comply with in case of a theft whereas staff are on the gross sales flooring. The authors discovered, in an extra 368 robberies, a considerably decrease danger of damage when staff have been on the gross sales flooring because the theft started following the protocol change, relative to earlier than the intervention.

“This understanding of the dynamics of workplace violence and how to mitigate it is relevant for any retail organization and for developing effective policies which promote employee health and safety,” says Prof. DeCelles.

The analysis was co-authored with Maryam Kouchaki of Northwestern University’s Kellogg School of Management and Nir Halevy of Stanford University’s Graduate School of Business.


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More data:
Katherine A. DeCelles et al, Unexpected worker location is related to damage throughout robberies, Proceedings of the National Academy of Sciences (2022). DOI: 10.1073/pnas.2200026119

Provided by
University of Toronto


Citation:
Convenience-store robberies: Understanding the dynamics of office violence can enhance worker well being and security (2022, September 22)
retrieved 22 September 2022
from https://phys.org/information/2022-09-convenience-store-robberies-dynamics-workplace-violence.html

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half could also be reproduced with out the written permission. The content material is offered for data functions solely.





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